Tender ports, explained
The short answer
In a tender port, the ship anchors off shore and small boats — tenders — carry guests to land. Most tenders need you to manage a few steps. Motorized chairs may not be allowed, and if you cannot go ashore, there is usually no refund for that port.
What the rules say
Holland America Line: When a ship cannot dock, guests go ashore on smaller boats called tenders.
Source: Holland America Line, checked September 21, 2026
Virgin Voyages: To board most tenders you must be able to take steps. Motorized wheelchairs and scooters are not allowed on tenders unless the ship and tender allow roll-on boarding.
Source: Virgin Voyages, checked September 21, 2026
MSC Cruises: Where tenders are used, guests must be fit and mobile enough to get on and off the tender without assistance. Crew may not carry wheelchairs or scooters onto the tender.
Source: MSC Cruises, checked September 21, 2026
Princess Cruises: If you cannot tender or get off the ship, there is no refund or credit for the missed port.
Source: Princess Cruises, checked September 21, 2026
How to plan around tenders
- Ask which ports on your itinerary use tenders before you book.
- If you use a wheelchair or scooter, prefer itineraries where most ports are docked.
- In a tender port, go ashore later in the morning, when the lines for the tender are shorter.
- Weather and sea conditions can change plans on the day. The Captain decides.
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